Parking

Is there free drop/pickup parking?
Yes, there is free 3 hour pickup and drop off parking slots in front of the terminal.  The gated parking lot is free for the first 2 hours.

Do I need the same phone to enter and exit?
Yes, the same phone is needed to enter and exit the parking lot.

What are the options for payment methods?
Our system only accepts credit or debit cards.

How much does parking cost?
Parking is $5.00 a day plus a minimal fee.

Is there an option for long-term parking?
Yes. We do not have a cutoff date for parking. You can park in the main parking lot for short-term or long-term stays at $5/day.

How do I enter or exit the parking lot?
When you pull up to the gate, dial the phone number displayed on the screen. Select the “Keypad” button on your phone, then select which gate number you are at. Once you have selected the gate number, the gate arm will lift. You can then enter the parking lot. After entering the parking lot, you can park in any available space.  After exiting, it will charge your card on file.

How do I pay for parking?
After entering the parking lot, you should receive a text message from SPACES, it will be from a different number than what you dialed at the screen (36438). This text message will contain a link that you will use to enter your payment method. You do not have to enter your information immediately; it can be done at any point in time during your travel, but before you drive to the exit.

What if I don’t have a cell phone?
If you do not have a cell phone, you can use the call button and explain to the gate agent that you do not have a cell phone. From there, you can proceed one of two ways.

1.       You can give them your phone number (Flip phone or landline) they will use this to identify your account. You will then give them your email address, which is where they will send your bill. You must fill out your payment method prior to exiting the parking lot with the vehicle.
Or
2.       You can give them the phone number of a friend/relative. They will then send the phone number you provided the link to enter a payment method.

What if I use separate phones to enter and exit the parking lot?
Or
What if I am dropping off a car for someone else to pick up?
When you pull up to the gate, dial the phone number displayed on the screen. Select your gate number on your phone, and the gate will open. You can park the vehicle anywhere in the parking lot. You will need to click the link sent to you via text and fill out your payment method prior to the vehicle leaving the lot. Once your payment information has been filled out, there are two options for the person picking your car up which will be listed in the following section.

What if I am using a separate phone to exit the parking lot?
Or
What if I am picking up a car that someone else dropped off?

1.       When the person picking up the vehicle arrives at the exit gate, they can use to call button. Once the gate agent answers, they can explain that they are picking up a vehicle that someone else dropped off. They can then provide the gate agent with the phone number that was used when the vehicle entered the parking lot. The gate agent can then open the gate and charge the original phone number for the park.

Or

2.       When the driver picking up the vehicle reaches the exit gate, the original driver can dial the phone number on the screen and select the gate number on their phone. The gate will then open as long as a payment method has been entered.

Why can’t I enter the parking lot?
Have you parked in the lot previously?

If yes:
a.       If you have parked in the lot on a prior occasion, did you close out your last transaction? If you did not follow the steps upon exiting on a prior occasion, you may not have closed your transaction, and therefore you will not be able to enter since the system thinks you are still in the parking lot.
b.      If this is the situation, you will use the call button and the gate agent will resend the link for you to enter your payment method. After you have filled out your payment option and closed your transaction, you should be able to dial the phone number on the screen and start a new transaction.
c.      If you still experience issues, use the call button.

If no:
a.      If you have not parked in the lot previously, verify that you have service on your phone.
b.      If your issue still persists, please use the call button and explain your issues to the gate agent. They will be able to                                      assist you.

How do I get a receipt?
After you have completed your park, you should receive a text with your receipt. If you do not receive a receipt, reach out to SPACES at (619) 648-3375.

Who do I call if I have a question about a charge on my account?
If you have any questions or issues while using the gate, please call SPACES at (619) 648-3375, or visit them online at https://spacesusa.com.